Frequently Asked Questions
I love your collection and want to use some for an event! How do I get started?
Once you've established your date and venue, head over to our contact page and fill out the form to let us know what pieces of our collection will help bring your vision to life. The sooner you reach out to us, the better. If you prefer, we can set up a time to meet virtually or in person to discuss your options.
How do I reserve items?
After finalizing your order, you will need to sign our rental agreement and pay a 50% non-refundable deposit to secure your items.
How long is the rental period?
Our items typically have up to a 72 hour rental period. Pickup or delivery will be the day prior to the event and collection would be within 48 hours after the event. Special arrangements can be made if additional time is required. If items are not returned by the agreed upon date, you will be charged the full rental total daily until items are returned.
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Do you provide delivery or can I pick up the items myself?
Clients are able to pick up their rental items at an agreed upon location within New London County, Connecticut. Details will be arranged upon signing the contract. Delivery may also be available for a fee. Items must be picked up in an enclosed vehicle, van or box truck.
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What if I want to make a change to my reservation?
Substitutions of equal value and/or additions can be made up to 30 days before the event based on item availability.
Subtractions can be made up to 60 days before the event with a refund on returned items. If subtractions are made under 60 days before the event, refunds will not be given.
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Do I need to wash tableware before I return it?
There is no need to wash our tableware! Due to the delicate nature of our dishes and glassware, we will do all of the washing. We DO, however, ask that you gently wipe off all china and dump out the contents of the goblets before packing them back up.
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What if something breaks or goes missing?
Accidents happen! Because of this, we require a 20% security deposit at the time of booking to cover the costs of any loss or damage that occurs at your event. We will assess all items upon their return and deduct 5x the rental cost per item from the security deposit. If all inventory returned is in the same condition that you received it, the 20% deposit will be returned.
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What if my event gets cancelled?
If your event is cancelled for any reason, unfortunately, the initial retainer deposit is non-refundable. If you cancel your reservation more than 60 days in advance of the event, you are not responsible for paying the remaining balance and the security deposit will be returned. However, if you cancel your reservation less than 60 days prior to the event, the remaining balance is still due.
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What if it rains during my event?
If our items are at an outdoor event, they must be moved inside or under proper cover if the weather becomes inclement. Many of our items are delicate in nature and it is imperative they remain safe during the duration of your care. If weather or any other unforeseen circumstances prevents your event from happening, your payments cannot be refunded. This includes the initial deposit, security deposit, and any other retainer payments.
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